So now that you've finally decided to purchase that product and cannot wait to test it out , you need to know that this is anything but what you expected. Don't worry, you still have a chance to get your money back with the following tips for getting an immediate product refund.
1. False advertizement
"Get 10.000 hits to your internet site in 24 hours". This such attractive promises might sure make you wanna flip out your credit card immediately. But when you practice the methods or use the software and have to find out that those 10.000 hits might really result in 10, then this is a legitimate reason for requesting a refund. Unfortunately it's not always that easy. Many vendors get around such false advertising by stating in the fine print that these results can not be guaranteed. So always keep an eye on such statements and if you can not believe what's advertised then search for product reviews using your favorite search engine.
2. Product out-of-date
Believe it or not, but I've seen products that were still advertised and happily took the money out of the customers' pockets but were totally outdated or didn't work anymore. I once bought a product that could not be downloaded any longer but still had the sales page up and running, it even exposed the current date pointing the end of a special advancement. Every attempt to contact the creator of the software failed and after I read in a forum that I wasn't the only one not being able to download the software,I contacted the credit card processing company and got my money back.
3. Usability
Not every software is very user friendly as Windows (you got the joke, right?!), which can be frustrating if you want nothing more than use it immediately. For most complex software products there exist written tutorials that exactly describe how to use them and sometimes even video tutorials that make the product handling even easier.
If you've contacted the product creator and still were non able to take a refund despite some true and acceptable causes, not all hope is gone. Most marketplaces offer a refund guarantee for products that were sold through them (e. g. Clickbank offers its customers a general refund policy of 8 weeks after the product purchase, for a vendor like PayDotCom you have to contact the credit card processor like Paypal which has a refund policy of 2 months).
It is always suggested to clearly state the reason for your product return and to keep a friendly communication style. Even if the product is not worth a single penny it doesn't make things better when you insult the creator. Try to show that you've really trying to use the product in an good way, maybe attach some screenshots, include suggestions what could be better, etc. The product creator might drooping you as a customer but still can benefit from your experience and will almost of the time happily give you the refund.
Whatever you do, please be fair.Its not just right to purchase a product and you will request a refund to get your money back, but continue to use the product. Most marketplaces (Clickbank, PayDotCom) tolerate 2 or even more gives back, but after that you may not be able to purchase anything again by certaincompany.
